APPOINTMENT POLICIES
Because our practitioners’ books fill up quickly, we encourage patients to book their appointments a few weeks in advance. Back to 30 strives to provide 5-star service and wants our patients to have the date and time they desire.
A credit card is required to guarantee your online booking. Your card is not charged immediately and you may use another form of payment when you arrive for your appointment. We kindly ask that all changes and cancellations be made by 48 hours prior. To change or cancel your reservation, please contact the location you are scheduled at. For any missed or skipped appointments, your card will be charged a non-refundable fee as outlined below in our cancellation policy.
Please arrive 10-15 minutes prior to your first appointment to fill out intake forms and consents. These intake forms will also be e-mailed to you prior to your appointment. You have access to this paperwork on the online portal located on our website.
CONSULTATIONS
At Back to 30, every patient is offered a consultation with one of our expert practitioners. During the consultation, one of our practitioners will assess you to determine the best treatment plan. A service that works for one patient, may not be the best option for another patient. We have many services to provide and want our patients to be satisfied with their results.
CANCELLATION POLICY & NO-SHOW POLICY
Patients MUST provide at least a 48 hour notice when cancelling or rescheduling an appointment.
$100 deposits are taken for appointments that are over 1 hour long and an additional $100 is taken per hour over 1 hour. If the over an hour appointment is not rescheduled or missed within the 48 hour timeframe, the deposit is used to cover the no show fee. If the service has been paid in full, no additional deposit will be taken.
Appointments less that are not rescheduled or missed within the 48 hour timeframe are subject to a $100 no show fee to be charged to the patients account.
If you arrive more than 15 minutes late to your appointment, you may be asked to reschedule your appointment to avoid disrupting appointments of other patients.
REFUND AND EXCHANGE POLICY
ALL SALES ARE FINAL. ALL PRODUCT SALES ARE FINAL
ALL SALES ARE FINAL. Packages are valid for 365 days, with the exception of Laser Hair Packages (valid for 548 days), CoolSculpting Program (valid for 150 days from initial area), and select promotional packages.
GIFT CARDS ARE NON-REFUNDABLE
Gift Cards do not expire and have zero fees associated with them. Gift Cards obtained by non-monetary means (charity events or others), may be subject to expiration or alteration unless prohibited by law.
Lost or stolen gift cards will not be replaced. Back to 30 will not be responsible for lost or stolen gift cards or if the gift card is used without permission. Title to and risk of loss for gift cards pass to the purchaser upon sale. Please treat your gift card like cash and safeguard it accordingly. Back to 30 reserves the right to refuse to accept gift cards that Back to 30 may appear to have been obtained fraudulently.
BACK TO 30 SMS PROGRAM
This service provides appointment reminders, treatment confirmations, post-care instructions, and promotional offers for aesthetic treatments to patients who have opted in to receive text messages from Back to 30. By opting in, you may receive text messages from Back to 30, including appointment reminders and confirmations, treatment or service information, post-treatment communications, account or transactional messages, and, where applicable, promotional or marketing offers. Message frequency varies.
You can cancel the SMS service at any time. Just text "STOP" to the number for your location, listed below. You may also reply STOP to any message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at the email or phone number for your location, listed below.
Back to 30 - Boiling Springs: (864) 372-3342 · [email protected]
Back to 30 - Highway 14: (864) 520-1121 · [email protected]
Back to 30 - McBee: (864) 372-3341 · [email protected]
Back to 30 - Simpsonville: (864) 372-3345 · [email protected]
Carriers are not liable for delayed or undelivered messages.
As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies depending on your appointment schedule. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
If you have any questions regarding privacy, please read our privacy policy: https://backto30.com/privacy/
Your participation in the SMS program is also subject to our Privacy Policy, available at https://backto30.com/privacy/